Cancellation Policy

1. The service provided by the Merchant is a service related to leisure activities. Under the provisions of the Law on Consumer Protection in the context of entertainment services, the consumer's right of withdrawal from the distance contract does not apply.

2. In the event of a failure to use a confirmed reservation service for an event, the User has the right to delegate the right to participate in the art event to third parties, for which it is necessary to send a written notice to the Merchant on the specified email for feedback on the Site.

3. In order for a User to be deemed valid to exercise the right of withdrawal, the User should notify the Merchant of his wish to cancel the order by sending a request for withdrawal from the Reservation to participate in an event by sending a letter from which it is unambiguously clearly that the User wishes to cancel the order of the specified email for a processed link on the Site.

4. Upon cancellation up to 48 hours prior to the date of the event, the user is entitled to receive the amount paid back or reserve an hour for the next event. Otherwise, the amount is not refunded.

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